All streams flow to the sea because it is lower than they are. Humility gives it its power. If you want to govern the people, you must place yourself below them. If you want to lead the people, you must learn how to follow them. The Master is above the people, and no one feels oppressed. She goes ahead of the people, and no one feels manipulated. The whole world is grateful to her. Because she competes with no one, no one can compete with her.
While once it was the rank and file that cheered with all the partisan passions at their heights, today it is the party leaders who are cheering themselves; and all by themselves. The mob that is their audience is in one vast universal trance, thinking about something else.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Who shall set a limit to the influence of a human being? There are men, who, by their sympathetic attractions, carry nations withthem, and lead the activity of the human race. And if there be such a tie, that, wherever the mind of man goes, nature will accompany him, perhaps there are men whose magnetisms are of that force to draw material and elemental powers, and, where they appear, immense instrumentalities organize around them.
Criticism may not be agreeable, but it is necessary. It fulfils the same function as pain in the human body. It calls attention to an unhealthy state of things.
True leadership will not be measured by the ability to muzzle dissent, or to intimidate and harass political opponents at home. The people of the world want change. They will not long tolerate those who are on the wrong side of history.