I get up to 400 letters a week, so I have a full-time PA, but I try to answer everything. People don't seem to realise that if they send something living in the post it's going to die on the way. Especially when you wrap it in a polythene bag.
Changing the direction of a large company is like trying to turn an aircraft carrier. It takes a mile before anything happens. And if it was a wrong turn, getting back on course takes even longer.
And, as for what is called improving conversation, that is merely the foolish method by which the still more foolish philanthropist feebly tries to disarm the just rancour of the criminal classes.
Human beings have Love for one another inborn in them - Love, reassembler of our ancient nature, who tries to make one out of two and to heal human nature.