I get up to 400 letters a week, so I have a full-time PA, but I try to answer everything. People don't seem to realise that if they send something living in the post it's going to die on the way. Especially when you wrap it in a polythene bag.
Do not try to become anything. Do not make yourself into anything. Do not be a meditator. Do not become enlightened. When you sit, let it be. What you walk, let it be. Grasp at nothing. Resist nothing.
I try to be really balanced. I walk a lot, I wear a Fitbit, and that has really been a game changer for me. I get my steps, I eat whatever I want, I go to France and put on my bread-and-butter suit. Then I'll be balanced, like I'm going to eat my salads for a few days. But I just try to be really balanced with my body. And that has been a good pact for me so far.
Once I was on a plane and a woman said to me, 'Now, what's the matter with my tomatoes?' And I said, 'Well, it's a bit difficult to see from here.' She took offence and said, 'I was only trying to be friendly.'
Changing the direction of a large company is like trying to turn an aircraft carrier. It takes a mile before anything happens. And if it was a wrong turn, getting back on course takes even longer.