I said to him, "State your business, mortal!" There was no need for me to call him "mortal" or to speak like a sixteenth-century knight. It just sounded cool.
Declare today "sacred timeoff limits to everyone, unless invited by you. Take care of your personal wants and needs. Say no, graciously but firmly, to others' demands."
Sometimes there are customers who get in difficulty because of situations that are out of their control. These are customers with genuine needs, and the role of the bank is to accommodate these customers, and there is a real need to reschedule the loans of these customers.